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Late fees? What are those? At LowLatencyServers, our customer relationships are important to us, so late fees are non-existent and we never report to credit agencies. Check out our diverse payment options:

No activation or extraneous fees. Buy your server and keep it at that. Of course, you can upgrade at any time.

Q: Are there any activation/extraneous fees?

A: No, whatever the price is when you checkout is what you pay.  Out of 5 years I have never raised rates on a customer, what you buy your server at is what you keep it at.

Q: Can I upgrade or downgrade slots at any time?

A: Yes, you can do this from the billing panel.  Simply click on My Services, then click on the green arrow next to the service, then at the bottom click Upgrade/Downgrade options.  This will create an invoice for the upgrade and once paid will instantly be activated.  You may need to change the player count in some games if it is set in the config file manually.  You can always use less than the number of slots that you paid for.

Q: What happens if I miss a payment?

A: We have a 4 day period until the server is suspended for non payment.  After suspension, you can pay at any time within 17 days and your server will automatically be re-enabled.  If you plan on being late on a payment let us know, we can usually work something out.  No late fees.  After 17 days of non payment we reserve the right to terminate the server, but if you let us know you can get an extension.

Q: What is your refund policy?  How does it work?

A: If you are not happy with the server and paying monthly, just ask for a pro-rated refund.  This is always available, not just your first month.  I have yet to find another GSP that does this.
Whatever time is left in the month you’ll be fully refunded for.  This policy shows that we care about having great performance and up time, all the time!  This refund policy is unheard of to my knowledge in the game server world, many only give you 3 or 5 days to ask for a refund, then for the rest of the time you are at their mercy.  We can do this because our customers rarely ask for refunds, they stay with us.  If paying Quarterly you get a pro-rated refund for the rest of the time remaining minus a 25% fee as paying Quarterly you save 20% generally, the highest Quarterly discount I know of.  If the service doesn’t have a quarterly discount, there is no refund fee.

Q: What is the policy towards ads on the server? Could I accept donations for it?

A: Ads and donations are totally up to you, it’s your server :)

 

 

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You can email us at lowlatencyservers @ gmail  .com

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  • Low Latency Servers combines knowledge, experience and professionalism to deliver the best hosting services anywhere.

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